Water Filtration & Water Softener Services in Troy, IL

Troy sits on the eastern edge of our service area, and its homeowners want the same thing as everyone else in the Metro East — cleaner, softer, better-tasting water. Soft Flo Water Pros installs water softeners, whole-home filtration, and reverse osmosis systems throughout the city, with free in-home water tests and clean, warranty-backed installs.

The City of Troy operates its own municipal water system and publishes annual Consumer Confidence Reports for local residents. The city's 2025 Consumer Confidence Report provides information about Troy's drinking water, testing and regulatory requirements.

Troy's water supply comes from four active community water-supply wells located in Collinsville, Illinois. The wells draw groundwater from a sand-and-gravel aquifer and are part of the City's municipal water system serving Troy.

The 2025 report lists chlorine at 1.2 ppm, with a reported range of 1.0–1.4 ppm. Chlorine is used as a water additive to control microbes in the drinking-water system.

The City of Troy also provides public information about its Water Department, water-quality reports and drinking-water monitoring.

For homeowners, municipal water treatment addresses regulated drinking-water requirements, but individual homes can still experience concerns related to hardness, scale, taste, odor or drinking-water preferences. A home water test can help identify the characteristics of the water at your own tap.

Soft Flo Water Pros provides free in-home water testing in Troy. Testing the water at the home can help determine whether a water softener, whole-home filtration system, reverse osmosis system or another treatment option is appropriate.

Soft Flo Water Pros provides residential water softeners, water filtration and reverse osmosis solutions for homeowners in Troy, IL.